Please note: As per the direction from the Victorian Government, it is a condition of entry that people 12 years of age and over wear a face covering or face mask. (Effective July 23rd)
The health and safety of our customers, staff and community is, as always, our priority.
As we continue to closely monitor the coronavirus situation and advice provided by the Australian Government, Victorian Government, local health authorities and the World Health Organisation, we would like to reassure all customers that we are taking the necessary precautions in order to protect our team, our customers and the greater community, as well as continuing to operate and deliver the high standard of service that we are known for.
Please note: if you are currently undertaking a 14-day self-isolation period or are experiencing any symptoms of the coronavirus, please contact your dealership to reschedule your booking.
While there may be temporary changes to our standard opening hours and procedures, our team will continue to operate throughout the Victorian stage 3 restrictions and the advice and legislation quoted below allows for you to visit our non-restricted retail operation:
Public Health and Wellbeing Act 2008 (Vic), Section 20, Clause 6 (1) (Viii) ‘Leaving premises to obtain necessary goods and services’ where it states that a person can leave a premises to obtain goods and services provided by:
(viii) a retail facility that is not prohibited from operating by the Restricted Activity Directions.
Further, our industry body, the Victorian Automobile Chamber of Commerce (VACC) has also forwarded urgent correspondence stating industry concern regarding the confused messaging from Victoria Police to the Office of the Minister for Police, The Hon Lisa Neville MP.
VACC has been provided with advice back from the Office of the Minister for Police that states:
‘VACC is correct in that the automotive trade is not being prohibited from work or opening, so staff can work, and customers engage as appropriate and consistent with the CHO requirements around density quotients and physical distancing.
Accordingly, the Office of the Minister for Police has provided VACC's correspondence to the Chief Commissioner’s office to ensure it informs the ongoing messaging to police members during this time.
While Penfold Motors have always practiced thorough cleaning, health and safety procedures, we understand the greater importance in the current situation and are enforcing the below measures company-wide:
- All Penfold locations are now hand shake free zones.
- All Penfold locations have a strict no mask, no entry policy from July 23rd
- Hand sanitising stations are readily available for all staff and visitors.
- Deeper cleaning and disinfection of high-touch and high-traffic areas.
- Technicians are wearing gloves and protection wherever possible.
- Temporary steering wheel and seat covers are fitted to vehicles.
- More frequent maintenance and cleaning of our facilities.
- We request Eftpos or credit card payments, to avoid cash handling.
We will continue to do everything possible to protect our staff, customers and community in these difficult times and we thank you for your understanding and support as we implement necessary procedures and precautions as advised by our Government.
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