Frequently Asked Questions
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Frequently Asked Questions
The frequently asked questions are grouped by category. Simply select a category from the list below, and then select
a question to view the answer.
Service
What does it mean when the Service Engine Light/Maintenance Required Light displays on the dash?
This might indicate "Service", "Service Engine" or "Maint Reqd". It's an indicator that you're getting close to a scheduled maintenance interval. On some cars it's as simple as counting kilometres before it comes on, whilst on others it maps engine temperatures, oil temperatures, air temperatures and other indicators of probable stress to tell you when it might be time for new oil or a service.
If this light illuminates, you should contact your Service Centre as soon as possible. The technician will complete a thorough check of your vehicle and reset the light. What does the Electrical Fault Light mean?
This warning light is different in every car but usually looks like a picture of a battery. You'll see it come on and go off when you start your engine as part of the car's self-test.
If this light comes on and stays on, it means the electrical charging system is no longer working properly. Think of it like a cellphone battery. If the cellphone is plugged into the charger, you can use it indefinitely, but when you disconnect it from the charger, there's a limited amount of time before your battery runs out.
It's exactly the same in your car, only bigger. Every car has an alternator - the charger - and a 12V battery used to supply power to the electrical system. If the alternator becomes faulty or the drive belt to it snaps, it will not be able to do its job. The longer you drive, the more your car will use up the remaining juice in the battery and eventually the engine will die. This almost always requires a new or refurbished alternator and/or battery.
If this light is illuminated, you should contact your Service Centre as soon as possible. What does it mean when the Brake Warning Lights displays on the dash?
Most cars have a brake warning light on the dash. Its purpose is to alert you that something is wrong in the braking system. The brake warning light can indicate numerous things.
You should have your car looked at to identify the problem and have it fixed as soon as possible. What does it mean when the ABS Light comes on?
If it comes on, you should have your car looked at as soon as possible. It usually means the ABS computer has diagnosed that something is amiss in the system. It could be something as simple as dirt in one of the sensors, or something as costly as an entire ABS unit replacement. It's important to note that this light normally comes on when you start the car and then switches off a few seconds later. If it blinks, throbs, flashes or in any other way draws your attention to itself, you should take note. Compared to a steady light, a blinking ABS light normally indicates something more serious. What does it mean when the Coolant Warning Light comes on?
This is normally the coolant level warning light. If this comes on it means that the level of coolant in your radiator is low and needs topping up. DO NOT OPEN THE RADIATOR CAP WHEN THE ENGINE IS HOT! The coolant system is pressurised and it could easily release pressure and spray you with boiling coolant. Do it when the engine is cold. The coolant mixture behaves as an antifreeze in winter as well as a corrosion-inhibitor to stop your engine rusting from the inside out.
It is best to visit your Service Centre and have your coolant professionally topped up.
What does it mean when my Oil Warning Light comes on?
Typically this light will come on if your oil pressure is too low. Low oil pressure is serious and if you continue to drive with this light on, eventually your engine will die. Low oil pressure can be caused by a failed oil pump, a blocked oil filter or strainer in the sump, or by low oil levels - for example if your engine is burning oil.
You should have this inspected at your closest Service Centre as soon as you notice the problem. Where do I go to get my car serviced?
Audi Penfold
Penfold Mazda
Penfold Mitsubishi
For general servicing outside of warranty you can visit any of our service locations.
All our Service Centres also perform Tyre Servicing and Sales to suit your needs.
Can you book on-line?
You can book on-line at anytime and all details are current as to what days and times are available.
Do you have alternative transport?
Yes, we do we have a courtesy bus service that delivers within a 6km radius. Alternatively, we have Loan Vehicles available at reasonable prices. It is vital that you organise this when booking your service as numbers are limited. Will I be contacted when my vehicle's service is complete?
You will receive an SMS to inform you of the completion and the cost. Do you accept credit cards?
We accept most major credit cards excluding AMEX and Diners.
Click here to pay online via credit card.
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